Refund policy
Returns, Refunds and Guarantees
Your statutory right of withdrawal remains unaffected. As a consumer, you can withdraw from your contract within 14 days without giving any reason (see the withdrawal policy in our General Terms and Conditions). We do not charge a handling fee for returns made under the statutory right of withdrawal; you only bear the direct costs of returning the goods. Your statutory warranty rights also remain unaffected. The following arrangements are voluntary benefits offered by ingarden in addition to these statutory rights.
Guarantee
ingarden devices
We grant a lifetime guarantee on all our ingarden devices. To be eligible for a replacement under the guarantee, the following conditions must be met:
- You purchased the product in our online shop.
- You have proof of purchase (order number or purchase confirmation email from our shop).
- The damage was not caused by the user. We cannot provide a replacement under the guarantee for damage caused by the user.
If you have any questions about the ingarden guarantee, please contact our support team at info.de@ingarden.com. They will provide you with shipping information and any further details. A one-time fee of €5 is charged for processing and handling the return. Please use the following link to create a return: ingarden returns service
ingarden seed pads (germination and harvest guarantee)
Our seed pads provide suitable conditions for plant growth. You are entitled to a free replacement of the seed pads if any of the following occurs:
- no germination after 5 days,
- the plant has a disease,
- the plant has been infested by pests.
Please note that all our products are intended for indoor use. We cannot replace seed pads that have been stored or used outdoors. If you have any questions about the seed pad guarantee, please contact info.de@ingarden.com. Please include a photo of the plants with your message. You can also request a replacement directly here: ingarden germination guarantee
Returns
To return an item, please contact us at info.de@ingarden.com. Our support team will be happy to help.
ingarden devices: money-back guarantee
For your first order of an ingarden device, we offer a money-back guarantee: 45 days from receipt of the delivery, or 100 days from receipt of the delivery for orders with a 90-day supply. If you are not completely satisfied with your device, you can return it to us for a refund of the purchase price, provided the following conditions are met:
- You received your order within the applicable period (45 or 100 days).
- You provide proof of purchase (order number or purchase confirmation email).
- The return is registered within the period and sent to us within 45 days after your return label has been created and sent to you.
- The money-back guarantee only applies to the first order and covers the ingarden device and the refill packs included in the first delivery.
- You may dispose of refill packs that have already been opened; they do not need to be returned.
A one-time fee of €5 is charged for processing and handling the return. Information on returning refill packs, accessories and all other items can be found below.
Refill packs (organic microgreen packs)
We offer a 30-day return option for all unopened and unused refill packs. Our refill packs are subject to a return policy for food items. A one-time fee of €5 is charged for processing and handling the return.
- We only accept refill packs if they are returned within 30 days of receipt of your order and the seal has not been broken.
- Our refill packs are consumable and agricultural products. We therefore cannot accept opened, partially opened, used or partially used refill packs or seed pads.
- Returns must arrive in new condition, i.e. unused, unwashed and with all components intact.
- For final-sale items, returns, refunds or online credits are not possible under this voluntary return arrangement (the statutory right of withdrawal remains unaffected).
- Items returned with excessive signs of use, roots, hair or fibres, skin flakes, dust or dirt, perfume or similar do not meet our return conditions and will not be accepted. Please return items in protective packaging, e.g. the box in which they were originally shipped.
- Refunds are made within 10–14 working days after the returned goods have been received and inspected in our warehouse.
All other items
For all other items, we offer a 30-day return option from the delivery date of your order. Returns sent after this period or that do not meet the criteria of this refund policy cannot be accepted under this voluntary arrangement.
- For final-sale items, returns, refunds or online credits are not possible under this voluntary return arrangement (the statutory right of withdrawal remains unaffected).
- Returns must arrive in new condition, i.e. unused, unwashed and with all components intact, and must be returned in protective packaging.
- A one-time fee of €5 is charged for processing and handling the return.
Please note that all returns are inspected at our external warehouse before the refund can be processed. This may take 10–14 working days from receipt of the goods.
Refunds on discounted bundle offers
If you return part of a discounted set (e.g. “2 ingarden devices at a special price”), we reserve the right to offset the discount granted on a pro rata basis.
Passing of risk
For consumers, the risk of accidental loss and accidental deterioration of the goods only passes to you upon handover of the goods to you.
Shipping
When you place an order via the website, the item will be shipped to the address you provide as the “shipping address” during checkout.
Damaged or defective items
Please report damaged parcels to us, if possible within 5 working days of receipt, and do not throw away any products or packaging until all shipping issues have been resolved. Your statutory warranty rights remain unaffected; reporting the damage helps us to assert claims against the shipping provider.
Please report damaged parcels to info.de@ingarden.com and include the following in your message:
- order number
- photo or video of the damaged product or parcel
- description of the damage
- serial number